city888 FAQ for Malaysian Players

city888 offers four VIP tiers — Bronze, Silver, Gold and Platinum. Each tier comes with a different weekly cashback rate: Bronze up to 0.3%, Silver up to 0.6%, Gold up to 0.9% and Platinum up to 1.2%. The higher your VIP tier, the more cashback is returned to your account each week.

VIP tier progression at city888 is based on your ongoing game activity. The more actively you play across categories such as slots, live casino, Sic Bo and sports betting, the faster you move to a higher tier. Customer support can give you direct guidance on your account's VIP status.

city888 VIP cashback is calculated based on your game activity over a one-week period and credited on a regular schedule. The cashback amount depends on your tier — from 0.3% for Bronze to 1.2% for Platinum. To find out the exact credit date, contact our 24/7 live chat as the schedule may change depending on current promotions.

The terms for city888 VIP cashback may vary depending on the promotion and tier. We recommend reading the relevant terms at the time the cashback is credited, or asking our 24/7 live chat support team directly for full clarification. The most accurate information is always available through our support channels.

city888 Platinum members enjoy the highest weekly cashback rate of up to 1.2%, compared to Bronze which receives up to 0.3%. Beyond the higher cashback rate, higher-tier members generally receive priority support, access to exclusive offers and dedicated attention from the city888 team. Full details are available once you reach that tier.

VIP tiers at city888 are reviewed based on your recent activity. If your game activity drops over a certain period, the system may revise your tier. To maintain your VIP standing, keep playing actively and contact customer support if you have any questions about your account status.

You must be 21 years or older to register and play at city888. This is an absolute requirement in line with international responsible gambling standards. During the account verification process, city888 reserves the right to request identity documents such as your identity card (MyKad) to confirm your age.

If you or someone you know feels that gambling is starting to have a negative impact, contact Talian Kasih 15999 or a local responsible gambling support organisation. At city888, you can reach our 24/7 support team via live chat or email for more information on the self-control options available.

Yes. city888 supports responsible gambling and gives players self-control options. You can contact our 24/7 support team to request a deposit limit, cooling-off period or self-exclusion if needed. Your request will be handled seriously and processed within a reasonable timeframe.

Some signs to watch for: borrowing money to gamble, being unable to stop even when wanting to, neglecting work or family responsibilities, lying about the amount of time and money spent, and feeling anxious or irritable when not gambling. If you recognise any of these signs, please take steps to seek support immediately.

Once your self-exclusion request has been received and processed by the city888 team, your account will be blocked from all game activity for the agreed period. During this time, you will not be able to log in or place any bets. This is a serious self-protection measure and city888 treats it with full responsibility.

Yes, the city888 website is fully built for mobile browsers. Open city888.run in your mobile browser — Chrome, Safari or any modern browser — log in and all game categories including slots, live casino, Sic Bo and sports betting can be played directly with no additional installation required.

city888 can be accessed on a wide range of devices — Android smartphones, iPhones, iPad tablets, as well as laptops and desktops. As long as your device uses an up-to-date web browser (Chrome, Firefox, Safari or Edge) and has a stable internet connection, your playing experience will be smooth and consistent across all screen sizes.

On an Android phone using Chrome: open city888.run, tap the three-dot icon in the top right corner, then select "Add to Home Screen". On an iPhone using Safari: open city888.run, tap the share icon (box with an arrow pointing up), then select "Add to Home Screen". The city888 icon will appear on your phone's home screen for quick access.

If your internet connection drops during an active game session, the game will pause. Once the connection is restored, log back in to your city888 account — a game that was interrupted before completion is usually settled by the system and the result recorded automatically. Any concerns can be confirmed through our live chat support.

A slow page is usually caused by a full browser cache or a slow data connection. Try clearing your browser cache: in Chrome, go to Settings > Privacy > Clear browsing data > select "Cached images and files". After that, reload the city888 page. If the problem persists, try switching from mobile data to Wi-Fi or vice versa.

At this time, city888 operates entirely as a mobile-optimised browser-based platform — no separate app needs to be downloaded. You get a complete playing experience through your mobile browser alone. For easy access, add city888.run to your phone's home screen using the method described in the previous question.

city888 processes withdrawals within 5 to 30 minutes after the request is confirmed. This applies to all available payment methods — Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH). Actual time may vary depending on when the request is made and the verification process.

Yes, withdrawals at city888 are processed at all times including weekends and public holidays. Our finance team operates 24/7 to ensure your withdrawal requests are processed without delay. The minimum amount for each withdrawal is RM100 regardless of the payment method you choose.

For security and compliance purposes, city888 generally requires withdrawals to be made to the same payment method used for the original deposit — for example, if you deposited via Touch 'n Go eWallet, the withdrawal must go to the same Touch 'n Go account. If you have a specific situation, contact our 24/7 live chat support for further assistance.

Winnings from the city888 welcome bonus can be withdrawn once the wagering requirements are fully met. For example, if you receive a bonus of RM100, the wagering requirement is RM100 × 10 = RM1,000. Once that wagering amount is reached, your bonus winnings are eligible for withdrawal as normal, subject to the minimum withdrawal amount of RM100.

Although city888 processes withdrawals within 5–30 minutes, there are a few reasons why the process may take a little longer — including additional verification requirements, temporary technical issues on the bank or e-wallet side, or using a particular payment method for the first time. If your withdrawal exceeds 30 minutes, please contact our 24/7 live chat support with your transaction details.

The minimum amount for each withdrawal at city888 is RM100. Available withdrawal methods include Touch 'n Go eWallet, DuitNow, FPX online banking (such as Maybank2u, CIMB Clicks and others) as well as cryptocurrency — USDT, BTC and ETH. All withdrawals are processed within 5–30 minutes after verification.