city888 Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is an official document that sets out city888's commitment to protecting the personal information of all users who register and use our services. It applies to all activities carried out on the city888 website, including account registration, gaming activity, financial transactions and interactions with our customer support team.

By using the city888 platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform and contact us for any further enquiries.

city888 operates under international licensing and is subject to applicable legal data protection compliance requirements.

Information We Collect

During the account registration process and ongoing use of the city888 platform, we collect various categories of information as follows:

• Identity information: Full name, date of birth, gender and identity card number (MyKad) or passport for identity verification and licensing compliance purposes.
• Contact information: Active email address, mobile number and residential address.
• Financial information: Details related to the payment method used (Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency) including e-wallet account IDs and verification details required to process deposits and withdrawals.
• Platform usage data: Game history, betting history, transaction records, login and logout times and general activity within your account.
• Technical data: IP address, browser type, device operating system, screen resolution and cookie data generated during your browsing session.

Why We Collect Your Information

The information collected is used solely for legitimate purposes directly related to the operation of the city888 platform, namely:

• Processing new account registrations and verifying user identity in accordance with international licensing requirements.
• Enabling deposit and withdrawal transactions to be processed securely through the payment methods provided.
• Providing 24/7 customer support in Malay and English that is better and more responsive.
• Sending account-related information including transaction notifications, service updates and important security alerts.
• Ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Identifying and preventing any fraudulent activity, multiple account usage or violations of the platform's Terms & Conditions.
• Continuously improving service quality, user experience and platform security through anonymised data analysis.

Sharing Information With Third Parties

city888 maintains a strict policy on sharing user information. We do not sell, rent or disclose your personal information to any third party for marketing or commercial purposes without your explicit consent.

However, in certain situations, your information may be shared with:

• Payment service providers: To process deposit and withdrawal transactions securely and on time.
• Game software providers: Minimal technical information required to run games on our platform.
• Statutory authorities: When required by law or a valid court order, or in financial crime investigations.
• Group companies: For internal operational and risk management purposes, subject to binding internal confidentiality agreements.

All third parties who receive your information are bound by confidentiality agreements that prohibit them from using that data for any purpose other than what is specified.

Technical Security Measures

city888 implements various technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Use of Transport Layer Security (TLS) encryption protocols for all data communications between your browser and our servers.
• Access control systems that restrict staff access to user information based on legitimate work requirements only.
• Continuous security monitoring and intrusion detection systems to identify any threats promptly.
• Storage of passwords in an irreversible hashed format — city888 staff cannot read your account password.
• Regular security audits and penetration testing to ensure the resilience of our systems.

Information Retention Period

city888 retains your personal information for as long as necessary to fulfil the purposes stated in this policy and to comply with applicable legal requirements. In general:

• Active account records are retained for the duration your account remains active on our platform.
• Financial transaction records are retained for the period specified by licensing compliance requirements and applicable financial laws.
• After an account is closed or inactive for a certain period, your personal information will be anonymised or deleted in accordance with our internal procedures, unless there is a legal requirement to retain it longer.

Cookie Policy

The city888 website uses cookies — small text files stored on your device — for various functional and analytics purposes. The types of cookies we use include:

• Session cookies: Maintain your login status during an active browsing session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Save your language settings and display preferences for convenience on your next visit.
• Analytics cookies: Collect anonymous statistical data about usage patterns to help us improve the platform's design and performance.
• Security cookies: Help identify valid sessions and protect your account from unauthorised access.

You can control or disable cookies through your internet browser settings. Please note that disabling certain cookies may affect some functions on the city888 website.

Your Rights as a User

As a city888 platform user, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You have the right to request correction of any inaccurate or incomplete information in our records.
• Right of erasure: In certain circumstances, you have the right to request the deletion of your personal information, subject to legal compliance requirements binding on us.
• Right to restrict processing: You have the right to request that we limit how we process your information in certain situations.
• Right to object: You have the right to object to the processing of your information for certain purposes such as direct marketing.

To exercise any of the above rights, please contact the city888 customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with our established internal procedures.

Amendments to This Privacy Policy

city888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or improvements to the services we offer.

Any significant amendments will be communicated to registered users via in-account notifications or email to the registered address. The "Last Updated" date at the top of this document will always show the current version in effect.

Continued use of the city888 platform after any amendments take effect is considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

Privacy-Related Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the city888 Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 in Bahasa Melayu and English on the city888 website

We are committed to responding promptly and addressing any concerns you have seriously and responsibly.